SourceOne Safety Technologies / Venture Source Unlimited (Parent Company)
Return Policy for Self Defense Products, Hidden Cameras, Surveillance Equipment and Our Other Hi-Tech Products.
We at SourceOne Safety Technologies strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific SourceOne Safety Technologies product page.
All returns, refunds, or exchanges must be approved by SourceOne Safety Technologies before any products are returned.
To make your return an easy and quick process, all we ask is for you to follow these simple steps below:
1. Send an email to [email protected], requesting an RMA (Return Merchandise Authorization) Number. Please let us know your order number, if possible, so we can retrieve your order information quickly.
2. Let us know the reason for your return and whether you would like a refund or exchange.
3. We will provide you with further instructions, which includes your RMA Number and the address to send your return to.
4. Upon receipt of your return we will issue a refund or exchange in accordance with our full return policy below.
We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact us @ [email protected] before placing an order.
RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by SourceOne Safety Technologies before product(s) is returned. All products must be returned in the original packaging. SourceOne Safety Technologies will replace, refund, or credit your account for returned product(s) at our discretion.
*Special exceptions may be made on a case by case basis determined by SourceOne Safety Technologies. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from SourceOne Safety Technologies.
Any return must be authorized by a representative of SourceOne Safety Technologies and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from SourceOne Safety Technologies. No returns will be authorized after five (5) BUSINESSs days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM SourceOne Safety Technologies WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
WARRANTY: We guarantee all SourceOne Safety Technologies products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
Unless otherwise specified on our product details page, SourceOne Safety Technologies will repair its products with new or rebuilt parts, free of charge, in the U.S.A. for 90 days from the date of original purchase in the event of a defect in materials or workmanship. Product must be shipped back to SourceOne Safety Technologies for repair in original packing. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. We email all customers an invoice and this is sufficient documentation to submit for warranty coverage.
This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which occurs in shipment (covered separately) or failures which are caused by products not supplied by SourceOne Safety Technologies or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than SourceOne Safety Technologies, or damage that is attributable to acts of God.
Limits and Exclusions
There are no express warranties except as listed above.
SourceOne Safety Technologies SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Batteries, pepper spray and other disposable items are excluded. If you have doubt regarding an item you are interested in regarding warranty, please contact us at [email protected].
We at SourceOne Safety Technologies strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific SourceOne Safety Technologies product page.
All returns, refunds, or exchanges must be approved by SourceOne Safety Technologies before any products are returned.
To make your return an easy and quick process, all we ask is for you to follow these simple steps below:
1. Send an email to [email protected], requesting an RMA (Return Merchandise Authorization) Number. Please let us know your order number, if possible, so we can retrieve your order information quickly.
2. Let us know the reason for your return and whether you would like a refund or exchange.
3. We will provide you with further instructions, which includes your RMA Number and the address to send your return to.
4. Upon receipt of your return we will issue a refund or exchange in accordance with our full return policy below.
We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact us @ [email protected] before placing an order.
RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by SourceOne Safety Technologies before product(s) is returned. All products must be returned in the original packaging. SourceOne Safety Technologies will replace, refund, or credit your account for returned product(s) at our discretion.
*Special exceptions may be made on a case by case basis determined by SourceOne Safety Technologies. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from SourceOne Safety Technologies.
Any return must be authorized by a representative of SourceOne Safety Technologies and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from SourceOne Safety Technologies. No returns will be authorized after five (5) BUSINESSs days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM SourceOne Safety Technologies WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
WARRANTY: We guarantee all SourceOne Safety Technologies products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
Unless otherwise specified on our product details page, SourceOne Safety Technologies will repair its products with new or rebuilt parts, free of charge, in the U.S.A. for 90 days from the date of original purchase in the event of a defect in materials or workmanship. Product must be shipped back to SourceOne Safety Technologies for repair in original packing. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. We email all customers an invoice and this is sufficient documentation to submit for warranty coverage.
This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which occurs in shipment (covered separately) or failures which are caused by products not supplied by SourceOne Safety Technologies or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than SourceOne Safety Technologies, or damage that is attributable to acts of God.
Limits and Exclusions
There are no express warranties except as listed above.
SourceOne Safety Technologies SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Batteries, pepper spray and other disposable items are excluded. If you have doubt regarding an item you are interested in regarding warranty, please contact us at [email protected].
SourceOne Safety Technologies 2019, All Rights Reserved